Business Process Consultant


Späť

Región: Bratislava
Mzda: Min. 1.800 EUR gross / month + performance-based bonus
Typ pomeru: Hlavný pracovný pomer
Termín nástupu: By agreement

Popis klienta

Our client is a strong and successful international company, OMV Slovakia, a member of the OMV Group, a major global producer of oil and natural gas and innovative energy solutions for the petrochemical industry.
More than 25 years of tradition on the Slovak market and more than 60 years of history on the international scale guarantee the stability and quality that our client offers.
Náplň práce
- Overall responsibility for harmonized and standardized business processes and solutions in all entrusted countries
- Analyse existing processes and compare with competition, customer requirements and new trends
- Identify the improvement areas
- Implement process improvements projects, new tools and services
- Simplify, standardize, harmonize and improve processes within Card Customer Service Operation
- Define and implement new processes to improve customer service and customer convenience
- Responsibility for the change management related to new processes
- Analyse the new trends in fuel card business and customer service, monitor the customer requirement and propose the improvement actions
- Participate in implementation of new card system
- Ensure alignment with other Business Units on important operational issues
- Implement the process of continuous knowledge sharing within the entrusted area
- Ensure documentation of processes
Požadujeme / prax
- Previous experience in business process management and continuous process improvements, Business Consultant etc.
- Fluent English knowledge
- Preferably experience in customer card business, knowledge of customer service related processes
- Ability to manage projects with high complexity and across the region
- Experience with successful process improvements and project management
- Customer centric approach
- Ability to define problems, collect data and to work with complex processes
- Excellent project management skills
- Technical skills, understanding of IT systems and applications
- Excellent communication and collaboration skills
- Driving License
Ponúkame / zamestnanecké výhody
- Working for a successful international company with strong background
- Professional development and career growth (job rotation)
- Performance-based bonus
- Flexible working hours
- Extra contribution to lunch vouchers
- 3rd pillar contribution
- Gift vouchers for sport or recreation
- Home Office
- Health care program

KONTAKTY

Personality
personálne služby
Svätoplukovo námestie 1/B
Nitra 949 01
Kontaktná osoba
Mária Jančovičová Gyepes
moc.RHytilanosrep@avocivocnaj.airam
+421 911 291 828

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